kansas city airport marriott hospitality

As it turns out, a large hydronic valve was used for the original system. “Unfortunately,” said Brinkerhoff, “The best we could tell them was that hot water ‘was on its way’.” Hot water woesįor more than two years, the hotel battled domestic hot water issues. It wasn’t uncommon for hotel managers to get several calls a week from guests, irate about the lack of hot water. “The highest demand for hot water comes between five and six AM and again between ten PM and midnight,” added Brinkerhoff. At his 384-room hotel, adjacent to a busy airport, there’s a steady flow of guests at all hours.

“It’s a situation we work very hard to avoid,” admitted Greg Brinkerhoff, director of engineering at the Kansas City Airport Marriott.Īccording to Brinkerhoff, late arrivers and early risers can push the limits of a hotel’s hot water heaters and plumbing systems. Irate hotel guests, at the oddest hours, are known to make quite a ruckus if a hotel’s worst case scenario coincides with a stressed-out business traveler. But the “hatchet’s in hand” if there’s insufficient pressure – or hot water – for a shower. They’ve either just woken up and have to move out post-haste, or, after a long day of travel, they need to turn in immediately. Most hotel managers have learned through experience that their toughest, crankiest customer is an unhappy guest at 5 am, or midnight.

Kansas city airport marriott hospitality